FFGR Belgium is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR — EU 2016/679) and applicable Belgian data protection law. This policy explains how we collect, use, and protect your information.
1. Data Controller
FFGR Belgium operates as the data controller for personal information collected through this website. Contact: contact@ffgrbelgium.com · Brussels, Belgium.
2. Data We Collect
We collect information you provide directly — name, email address, telephone number, and service preferences when you submit our contact form or communicate with us via WhatsApp. We do not collect sensitive personal data unless specifically required for a service.
3. How We Use Your Data
Your data is used exclusively to: respond to your service enquiries, process reservations, communicate service updates, and improve our service quality. We do not sell or share your personal data with third parties for marketing purposes.
4. Legal Basis (GDPR Art. 6)
Processing is based on: (a) legitimate interest in responding to your enquiry; (b) performance of a contract when a service is booked; (c) your explicit consent where applicable. You may withdraw consent at any time.
5. Data Retention
Client data is retained for a maximum of 3 years from the date of last contact. Reservation records required for tax compliance are retained for 7 years per Belgian accounting law.
6. Your Rights (GDPR)
You have the right to: access your personal data, request correction or deletion, object to processing, request restriction, and data portability. Submit requests to contact@ffgrbelgium.com. You may also lodge a complaint with the Belgian Data Protection Authority (APD/GBA).
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data. All data transmissions are encrypted via TLS. Access to personal data is restricted to authorised personnel only.
8. Cookies
This website uses minimal functional cookies required for operation. No third-party advertising or tracking cookies are deployed without your explicit consent. You may configure your browser to refuse cookies at any time.
9. Third-Party Services
This website uses Vercel for hosting (USA, with EU data transfer safeguards under Standard Contractual Clauses) and Resend for transactional email delivery. WhatsApp communications are subject to Meta Platforms' privacy policy.
10. Contact & Updates
For privacy-related enquiries: contact@ffgrbelgium.com. This policy was last updated May 2026 and may be revised to reflect changes in applicable law or our processing activities.